Privacy Policy

Privacy Policy

Sophia Pet Story Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the website (the "Site").

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, which websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

COOKIES
Here is a list of the cookies we use. We list them so that you can decide whether to opt-out of cookies:
  • _session_id, unique token, session-based, Allows Shopify to store information about your session (referrer, landing page, etc.)
  • _shopify_visit, no data retained, Persistent for 30 minutes from the last visit, Used by the internal site provider's statistics tracker to record the number of visits
  • _shopify_uniq, no data retained, expires at midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for 2 weeks, Stores information about the items in your cart.
  • _secure_session_id, unique token, session-based
  • storefront_digest, unique token, indefinite, If the store has a password, it is used to determine if the current visitor has access.
  • "Log Files" track actions that occur on the Site and collect data, including your IP address, browser type, Internet Service Provider, referring/exit pages, and date/time stamps.

  • "Web Beacons," "Tags," and "Pixels" are electronic files used to record information about how you navigate the Site. [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]

Additionally, when you make a purchase or attempt to make a purchase on the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER ACCEPTED PAYMENT TYPES]]), email address, and phone number. We refer to this information as "Order Information."
[[INSERT ANY OTHER INFORMATION COLLECTED: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]

When we talk about "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION
In general, we use the Order Information we collect to process any orders placed through the Site (including processing your payment information, arranging shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:
  • Communicate with you;
  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. [[INSERT OTHER USES OF ORDER INFORMATION]]

We use the Device Information we collect to help us screen for potential risk and fraud (specifically your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). [[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use it as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights. [[INCLUDE IF USING REMARKETING OR TARGETED ADVERTISING]]

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide targeted ads or marketing communications we believe may be of interest to you. To learn more about how targeted advertising works, visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising using the links below: [[INCLUDE UNSUBSCRIBE LINKS FROM SERVICES USED. COMMON LINKS INCLUDE: DO NOT TRACK
Please note that we do not alter our data collection and usage practices when we see a Do Not Track signal from your browser.

[[INCLUDE IF STORE IS LOCATED IN EUROPE OR HAS EUROPEAN CUSTOMERS]]

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.
Additionally, if you are a European resident, please note that we are processing your information to fulfil contracts we may have with you (for example, if you make a purchase through the Site) or to protect our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order on the Site, we will retain your Order Information in our records unless and until you ask us to delete this information.

[[INCLUDE AGE RESTRICTION IF NECESSARY]]

CHILDREN

The Site is not intended for individuals under the age of [[INSERT AGE]].

CHANGES

We may update this Privacy Policy periodically to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at sophiapetstore1@gmail.com or by post using the details below:

Liverpool, Mersey Side, L36 , United Kingdom.